Refund and Return Policy

Thank you for purchasing from Love, Amma. We take pride in creating high-quality products and want you to be fully satisfied with your purchase. However, we understand there may be instances when you need to request a refund or exchange. This Refund and Exchange Policy outlines the guidelines and procedures for doing so.

Refund and Exchange

·       All requests for exchanges, refunds, or claims must be made within 7 days of delivery.

·       A one-frame video will have to be shared to claim a missing order before a refund or replacement can be proceeded with.

·       Damaged Goods: We cannot refund or exchange an opened item unless it is faulty. If the goods you receive are damaged during transit or upon arrival, we will gladly issue a refund/exchange. Please provide photographic evidence of the damaged goods as proof for our records.

·       Incorrect Items: In the event that you receive an incorrect item different from what you ordered, we will refund your purchase/issue an exchange. In case of an exchange, you will have to ship us the incorrect item. Please contact us with details and provide supporting documentation if necessary.

·       Change of Mind: We do not offer refunds or exchanges for goods if you simply change your mind or no longer want the item.

*Note: Conditions for partial and full exchanges will differ based on the particular details of each situation. If the product exchange is granted due to damaged goods or receiving incorrect items, we will bear the shipment cost for it.

Refund Request Process

Notification: To initiate a refund request, you must contact our customer service within 3-7 days from the date of delivery. You can reach us via our website and social media handles.
Information Required: Please provide supporting evidence such as photographs/videos the following information when requesting a refund.

Review and Verification: Our customer service team will review your refund request and assess its eligibility based on the guidelines mentioned above. We may request additional information or evidence to validate your claim.

Refund Resolution: If your refund request is approved, we will issue a refund using the original payment method after the resolution of your request. Refunds may take additional time to process depending on your bank or payment provider.

Modifications to the Refund and Exchange Policy

We reserve the right to modify or update this Refund and Exchange Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Please note that this Refund and Exchange Policy is in addition to any rights you may have under applicable consumer protection laws.